![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
As a followup to the previous post, here's what I'd rather see in a store:
Regular employees who are allowed to ask the supervisor to step in
And a supervisor who's empowered to tell the customers POLITELY to stay out of whatever subject they're in.
I'm afraid![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif)
eryn_ is right and throwing an extra charge on someone's bill without confronting them isn't exactly the way to get them to behave better. It just makes my inner 5 year old giddy, you know?
I'd rather see things like:
I think people confuse the terms "friendly" and "professionally courteous." No matter how much I smile and look interested in what a customer has to say, that behavior indicates my professional courtesy, not that I want to be friends with them. They might amuse me every time they come in and I might look forward to having them as a customer, but that doesn't mean I want them at my house for dinner (which is the kind of thing I do with my friends).
Other things I do with my friends: Ask about their medical issues, tell raunchy jokes, call them names (in fun), discuss politics and religion. I wouldn't do any of these things with customers.
Regular employees who are allowed to ask the supervisor to step in
And a supervisor who's empowered to tell the customers POLITELY to stay out of whatever subject they're in.
I'm afraid
eryn_ is right and throwing an extra charge on someone's bill without confronting them isn't exactly the way to get them to behave better. It just makes my inner 5 year old giddy, you know?I'd rather see things like:
- Sir, jokes about Mexicans offend other customers. And us. Please stop telling them.
- Ma'am, I'm sorry, not everyone who looks pregnant wants to be asked if they are or not.
- Political discussions can be engrossing, but we're working here to help you with yarn, ok?
I think people confuse the terms "friendly" and "professionally courteous." No matter how much I smile and look interested in what a customer has to say, that behavior indicates my professional courtesy, not that I want to be friends with them. They might amuse me every time they come in and I might look forward to having them as a customer, but that doesn't mean I want them at my house for dinner (which is the kind of thing I do with my friends).
Other things I do with my friends: Ask about their medical issues, tell raunchy jokes, call them names (in fun), discuss politics and religion. I wouldn't do any of these things with customers.
